Drama Academy LAMDA Exam Policies & Procedure

Complaints Policy   

At Drama Academy, we are committed to delivering a positive and professional experience for all students involved in our LAMDA (London Academy of Music & Dramatic Art) exam programs. We value your feedback and understand that, at times, concerns may arise. Our Complaints Policy provides a clear framework to address these concerns and outlines the process for managing complaints in a fair, consistent, and timely manner.

1. Purpose and Scope

This policy is intended to support students, parents, and guardians who may have concerns or complaints regarding LAMDA exams conducted through Drama Academy. It applies to all aspects of the LAMDA exam process, including registration, preparation, exam environment, and post-exam communication.

2. How to Raise a Concern or Make a Complaint

If you have a concern or complaint, please follow these steps:

  • Informal Resolution
    Initially, we encourage you to contact us informally via phone or email at [email protected] to discuss your concerns. Many issues can often be resolved quickly through a conversation with our administration team.
  • Formal Complaint Submission
    If an informal approach does not resolve the issue, you may submit a formal complaint. Please email us at [email protected] with the following details:
    • Your Name and, if applicable, the Student’s Name
    • Date of the incident or issue
    • Description of the Complaint, including relevant facts, dates, and any supporting documents
    • Preferred Outcome to resolve the complaint

3. Complaint Review Process

Upon receipt of a formal complaint, we will:

  • Acknowledge your complaint within 3 working days.
  • Investigate the matter thoroughly, which may include gathering information from involved parties.
  • Respond within 10 working days with our findings and the proposed resolution.

In cases where further time is needed, we will keep you informed of the process and anticipated timeframe.

4. Resolution and Escalation

If you are not satisfied with the outcome of the initial investigation, you may request further review by contacting the Academy Director at the same email address, [email protected]. A senior member of our team will then reassess the complaint and respond within an additional 10 working days.

5. External Appeals

Should the issue remain unresolved after internal review, and if your complaint pertains directly to LAMDA exam administration or results, you may contact LAMDA directly via their own appeals and complaints procedure. We can provide guidance on this step if needed.

6. Confidentiality and Data Protection

All complaints will be handled with strict confidentiality, in line with our Data Protection Policy. Information will only be shared with those directly involved in resolving the complaint.

7. Feedback and Review

We value feedback as an opportunity to improve our services. This Complaints Policy will be reviewed annually to ensure it meets the needs of our students and their families.

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Drama Academy Conflict of Interest Policy for LAMDA Exams

1. Purpose and Scope

The purpose of this Conflict of Interest Policy is to ensure that all individuals involved in the administration, preparation, teaching, and examination of LAMDA exams at  any of Drama Academy’s Examination Centres maintain impartiality and transparency. This policy applies to all staff members, instructors, examiners, students, and anyone else involved in the process of delivering LAMDA examinations.

2. Definition of Conflict of Interest

A conflict of interest arises when an individual’s personal, professional, or financial interests might influence—or appear to influence—their decisions or actions regarding the preparation, administration, or evaluation of LAMDA exams. Examples of conflicts include, but are not limited to:

  • Financial interests in a candidate’s success (e.g., bonuses or gifts from students or parents)
  • Close personal relationships with candidates (e.g., family members or close friends)
  • Business or other financial interests with other parties related to candidates
  • Teaching or coaching candidates outside of agreed Academy contracts

3. Identifying and Disclosing Conflicts of Interest

All individuals involved in the LAMDA exam process including parents and learners, are required to disclose any actual, potential, or perceived conflicts of interest. This disclosure should be made as soon as the conflict is identified by completing a Conflict of Interest Declaration Form, which should be submitted to Simon Law, who will then pass this on to LAMDA Exams.

Examples of situations requiring disclosure include:

  • Directly or indirectly tutoring a candidate they will assess
  • Having a family or business relationship with a candidate
  • Receiving gifts or incentives from candidates or their families that could compromise impartiality

4. Managing Conflicts of Interest

Upon disclosure of a conflict of interest, the Academy will assess the situation and determine appropriate action. Possible steps include:

  • Ensuring assessments are double-marked or reviewed by an independent party
  • Reassessment with an alternative examiner where possible on a different day or location

5. Periodic Review of Conflicts of Interest

All staff involved in the LAMDA exam process must complete an annual Conflict of Interest Declaration, even if they have no conflicts to report. This helps to ensure ongoing transparency and accountability.

6. Confidentiality

All disclosures and records related to conflicts of interest will be treated confidentially. Only authorised personnel will have access to such records.

7. Compliance and Questions

All individuals are expected to comply with this policy fully. Questions or concerns regarding the policy or potential conflicts should be directed to Simon Law, Conflict of Interest Officer.

Effective Date: 28/10/2024

Last Review Date: 28/10/2024

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  Enquiries About Results    

 

We understand that exam results can bring up a range of feelings, and we are committed to ensuring that all students and families feel supported. Our LAMDA Exams Results Review Policy outlines the steps for addressing any concerns regarding LAMDA exam results through Drama Academy. We encourage open communication and transparency throughout the review process.

1. Purpose and Scope

This policy provides a clear procedure for parents and guardians who have concerns about the results received in LAMDA exams conducted through Drama Academy. This process is designed to ensure that all queries and requests for result reviews are handled fairly and consistently.

2. How to Request a Results Review

If you are dissatisfied with the exam results, please follow these steps:

Initial Review Request
Please email [email protected] with a request for an initial review. Include the following details:

  • Student’s Full Name
  • Exam Level and Date
  • Detailed Reason for the review request, such as specific concerns or discrepancies noted in the results.

Consideration of Re-marking or Report Review

Upon receiving your email, our team will guide you on the options available, which may include:

  • Re-marking: Requesting a re-mark of the exam if there are grounds to believe the initial marking did not follow LAMDA’s standard criteria.
  • Exam Report Review: If applicable, we can request a review of the report provided with the results for additional clarity on performance areas.

3. Results Review Process

After receiving your review request, Drama Academy will:

  • Acknowledge your email within 3 working days.
  • Consult with LAMDA as needed to discuss potential options for re-evaluation or feedback.
  • Provide Guidance on any available appeal options directly through LAMDA if a formal appeal process is warranted.

We aim to keep you updated throughout the process and will ensure you receive a response regarding next steps within 10 working days.

4. LAMDA Appeals Process

If you wish to pursue a formal appeal with LAMDA, we will guide you on how to contact LAMDA directly and provide any necessary support or documentation. Please be aware that LAMDA has its own appeals and reviews process, which operates independently from Drama Academy.

5. Fees and Timelines

LAMDA may charge a fee for certain review processes, such as re-marking. Drama Academy will inform you of any potential fees prior to proceeding. Additionally, timelines for reviews are subject to LAMDA’s availability, but we will ensure timely communication throughout the process.

6. Confidentiality

All review requests are handled with strict confidentiality, and information will only be shared with relevant Drama Academy and LAMDA staff involved in the review process.

Thank you for your cooperation and for trusting us with your child’s drama education. We are here to support you in navigating this process and are committed to providing a respectful and fair experience for all.

Malpractice or Maladministration    

Drama Academy is dedicated to upholding the highest standards of integrity and fairness in all aspects of our LAMDA (London Academy of Music & Dramatic Art) exam programs. We take any potential instances of malpractice seriously and have established a structured procedure to identify, address, and prevent misconduct during the LAMDA exam process.

1. Purpose and Scope

This policy outlines Drama Academy’s approach to recognizing, investigating, and addressing suspected malpractice in connection with LAMDA exams. It applies to all students, parents, guardians, and Drama Academy staff involved in exam preparation, administration, and evaluation.

2. Definition of Malpractice

Malpractice refers to any deliberate activity that compromises the integrity, fairness, or authenticity of the examination process. Examples of malpractice in the context of LAMDA exams may include, but are not limited to:

  • Plagiarism: Presenting someone else’s work as one’s own without appropriate acknowledgment.
  • Collusion: Unauthorised collaboration between students or with others.
  • Cheating: Use of unauthorised materials, aids, or coaching during exam preparation or performance.
  • Misrepresentation: False claims or impersonation in the examination process.

3. How to Report Suspected Malpractice

If you suspect any form of malpractice in relation to a LAMDA exam, please email [email protected] with as much information as possible, including:

  • Your Name (if reporting as a parent/guardian or staff member)
  • Student’s Name (if applicable)
  • Details of the Incident: Description of the suspected malpractice, including dates, involved parties, and any evidence or witnesses.

All reports are treated as confidential, and the identity of the individual raising the concern will be protected whenever possible.

4. Procedure for Investigating Malpractice

Upon receiving a report of suspected malpractice, Drama Academy will:

  1. Acknowledge the Report
    We will acknowledge receipt of your report within 3 working days and confirm that an investigation will be initiated.
  2. Conduct an Initial Investigation
    A senior staff member will conduct an initial investigation, which may include reviewing exam materials, interviewing relevant parties, and consulting with LAMDA if necessary.
  3. Gather Evidence
    Any available evidence, such as exam scripts, performance recordings, or testimonies, will be collected to assess the credibility and extent of the suspected malpractice.
  4. Make a Determination
    Following the investigation, a determination will be made regarding whether malpractice has occurred. We will aim to complete this process within 10 working days, though complex cases may take longer.

5. Actions and Consequences

If malpractice is confirmed, Drama Academy will take appropriate action based on the severity and nature of the incident, which may include:

  • Internal Disciplinary Measures: Warning, probation, or suspension from Drama Academy activities.
  • LAMDA Notification: In cases of serious malpractice, we are required to report the incident to LAMDA, which may result in exam results being voided or other sanctions.
  • Educational Support: Where relevant, we may offer additional guidance or workshops to reinforce ethical practices and exam integrity.

6. Appeals Process

If you disagree with the outcome of a malpractice determination, you have the right to appeal. Appeals should be made in writing to [email protected] within 5 working days of receiving the outcome. A separate member of senior staff will review the appeal, and a final decision will be made within 10 working days.

7. Preventive Measures

Drama Academy is committed to preventing malpractice through:

  • Clear Guidelines: Providing all students and parents with clear instructions on permitted materials and behaviours for LAMDA exams.
  • Staff Training: Ensuring that all staff are trained to recognize and report potential malpractice.
  • Student Workshops: Offering guidance on ethical exam practices to help students understand the importance of integrity.

8. Confidentiality and Data Protection

All reports and investigations are handled with strict confidentiality, and any personal data will be processed in accordance with our Data Protection Policy.

Thank you for your cooperation in helping us maintain the integrity and fairness of the LAMDA exam process. Please contact us at [email protected] if you have any questions or require further clarification on this policy.

This policy ensures that all reports of malpractice are addressed in a fair, transparent, and efficient manner. We appreciate your support in upholding these standards at Drama Academy.

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Child Safety and Safeguarding Policy

This policy underscores Drama Academy’s commitment to creating a safe environment for all students, with well-trained staff and clear procedures for safeguarding and child protection.

Drama Academy is committed to providing a safe, nurturing, and positive environment for all students. The safety and well-being of every child in our care are our top priorities, and our Child Safety Policy reflects our commitment to upholding the highest standards in safeguarding. This policy is designed to protect children, promote their welfare, and ensure that staff understand and fulfil their safeguarding responsibilities.

1. Purpose and Scope

The purpose of this policy is to outline Drama Academy’s approach to safeguarding children and to ensure compliance with the Child Safety National Policy and UK legislation on safeguarding and child protection. This policy applies to all staff, students, parents, volunteers, and visitors involved with Drama Academy.

2. Staff Qualifications and Safeguarding Training

All staff members, including teachers, administrators, and volunteers, are:

  • Enhanced DBS (Disclosure and Barring Service) Checked: All staff have undergone enhanced DBS checks to confirm their suitability for working with children and young people.
  • Certified in Safeguarding: All staff members are required to complete child safeguarding training and hold a valid safeguarding certificate. Training is regularly refreshed to ensure understanding and awareness of current practices and legal requirements.
  • Fully trained in Child Safety National Policy: All staff are up-to-date with the latest Child Safety National Policy and procedures, ensuring alignment with best practices and legal requirements in child protection.

3. Safeguarding Roles and Responsibilities

Drama Academy’s safeguarding practices are overseen by a Designated Safeguarding Lead (DSL), who is responsible for implementing and coordinating child protection procedures. All staff members are trained to:

  • Recognize signs of potential harm or abuse.
  • Respond appropriately and confidentially to concerns.
  • Record and report any suspicions of abuse or safety concerns to the DSL.

The DSL will handle all reports with sensitivity, confidentiality, and promptness, taking appropriate steps to ensure the safety and welfare of any child at risk.

4. Code of Conduct for Staff and Volunteers

All staff and volunteers must adhere to a strict Code of Conduct when working with children, which includes:

  • Maintaining professional boundaries and never engaging in inappropriate relationships or behaviour with students.
  • Ensuring all interactions are safe, respectful, and appropriate.
  • Being vigilant and proactive in recognizing any signs of harm, abuse, or neglect.
  • Reporting all safeguarding concerns promptly and according to Drama Academy’s procedures.

5. Procedures for Handling Concerns and Disclosures

If a child, parent, or staff member has a safeguarding concern or disclosure, Drama Academy has a clear and confidential reporting process:

  1. Disclosure: If a child discloses information or a staff member suspects that a child may be at risk, staff will listen without judgement and reassure the child, taking care not to probe for unnecessary details.
  2. Documentation: Staff will document the concern immediately, noting facts, observations, and statements made, ensuring confidentiality is maintained.
  3. Report to the DSL: All concerns are reported to the DSL, who will assess the situation, consult with child protection authorities if needed, and determine the appropriate course of action.
  4. Further Action: In cases where a child is deemed at risk, Drama Academy will engage with relevant authorities, including social services and law enforcement if necessary, to ensure the safety of the child.

6. Child Protection Training for Students

In addition to staff training, we promote safety awareness among students by:

  • Educating students on personal boundaries, safe relationships, and trusted adults.
  • Offering age-appropriate guidance on seeking help if they feel unsafe.
  • Encouraging open communication so children feel comfortable sharing any concerns.

7. Confidentiality and Record Keeping

All safeguarding records are stored securely and are accessible only to the DSL and relevant authorities as required by law. Records will be kept confidential and will not be shared outside of the necessary reporting channels.

8. Regular Review and Policy Updates

This Child Safety Policy is reviewed annually to ensure it reflects current legislation, guidance, and best practices. Any changes to national policies or new safeguarding requirements will be implemented promptly.

Thank you for entrusting us with your children’s drama education. We take our role in their safety and protection seriously, and our team is fully committed to ensuring that Drama Academy is a safe, supportive, and inspiring space for all.

If you have any questions or concerns regarding our Child Safety Policy, please reach out to us at [email protected].

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